Exchange & Return

Right of withdrawal

A consumer can cancel an online purchase during a cooling-off period of 14 days (with the exception of sale items) without giving any reason, provided that:

- the product has not been used

- it is not a product that can spoil quickly, such as food or flowers

- it is not a product that has been specially tailored or adapted for the consumer

- it is not a product that cannot be returned for hygienic reasons (underwear, swimwear, etc.)

- the seal is still intact, if it concerns data carriers with digital content (DVDs, CDs, etc.)

- the product is not a trip, transport ticket, catering assignment or form of leisure activity

- the product is not a loose magazine or loose newspaper

- it does not concern an (order for) emergency repairs

- the consumer has not waived his right of withdrawal

- The consumer can make his appeal to the right of withdrawal known via, if desired using the withdrawal form that can be downloaded from the website

- The consumer is obliged to return the product to MITRADI within 14 days after notification of his right of withdrawal, failing which his right of withdrawal will lapse.

- The costs for returning will be charged to you.

- The consumer must return the products in their original packaging.


    Download the return form